Privacy policy

Privacy policy

Last updated: 10 November 2026

Who we are

Chiltern Firewood Co is a firewood and kindling business based in Buckinghamshire, United Kingdom. We are the controller of the personal data described in this policy. You can reach us using the details on our Contact page.

What we collect

  • Order details: your name, delivery and billing address, email address, phone number and what you ordered.
  • Trade enquiries: your name, business name, contact details and the details of your enquiry.
  • Messages: anything you send us by email, phone or our contact form.
  • Website data: information about your device and how you use our site, collected through cookies.

Card payments are handled by our payment providers. We never see or store your full card number.

Why we use it

  • To fulfil your order, including arranging delivery and dealing with returns. Our lawful basis is performing our contract with you.
  • To meet our legal obligations, including keeping tax records and the sales and delivery records that wood fuel suppliers must keep. Our lawful basis is legal obligation.
  • To answer enquiries, prevent fraud and improve our website. Our lawful basis is our legitimate interests in running the business.
  • To send marketing emails, only if you have opted in. Our lawful basis is your consent, and you can unsubscribe at any time.

Who we share it with

  • Shopify, which hosts our online store.
  • Payment providers, to take payment.
  • Couriers and pallet delivery networks, to deliver your order.
  • Our accountants, for tax and bookkeeping.
  • Local authorities, HMRC or our wood fuel certification body, where the law requires us to share records.

We do not sell your personal data. Some of these providers may process data outside the UK. Where they do, appropriate safeguards are in place.

How long we keep it

  • Order and sales records: 6 years, as required for tax purposes.
  • Enquiries that don't lead to an order: up to 2 years.
  • Marketing details: until you unsubscribe.

Your rights

You have the right to access your data, correct it, have it deleted, restrict or object to how we use it, receive a copy in a portable format, and withdraw your consent at any time. To use any of these rights, contact us. Some data must be kept for legal reasons even if you ask us to delete it.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.

Cookies

We use cookies that our website needs to work, such as keeping items in your basket. We only use analytics or marketing cookies if you agree to them, and you can change your choice at any time.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.