Terms of service

Terms of service

Last updated: 10 November 2026

About us

This website is run by Chiltern Firewood Co, a business based in Buckinghamshire, United Kingdom. You can contact us using the details on our Contact page. By using this website or placing an order, you agree to these terms.

Our products

• We only sell wood fuel in quantities under 2 cubic metres that is certified under the Ready to Burn scheme, which means a moisture content of 20% or less.
• Wood is a natural product. Size, colour and species mix vary between batches, and weights and volumes are approximate.
• Product images are for illustration.

Orders

You must be 18 or over to place an order. Your order is an offer to buy. A contract is formed when we email to confirm your order has been dispatched. We may decline an order, for example if an item is out of stock, if we cannot deliver to your address, or if there is an obvious pricing error. If we decline, we will refund any payment in full.

Prices and payment

Prices are in pounds sterling and include VAT where it applies. Delivery charges are shown at checkout before you pay. Payment is taken when you place your order.

Delivery

Delivery is covered in our Shipping Policy. Risk in the goods passes to you on delivery, and ownership passes to you once we have received full payment.

Burning wood safely and legally

• If you live in a smoke control area, you may only burn wood in an exempt appliance. Check with your local council if you are unsure.
• Store wood fuel under cover and off the ground so it stays dry.
• Never leave a fire unattended, and keep wood fuel and fires away from children.

Cancellations and returns

Your rights to cancel and return goods are set out in our Refund Policy.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. We supply products for domestic and private use. For consumers, we are not liable for loss of profit, loss of business or business interruption.

Trade customers

Supplies to garden centres, retailers and other businesses, including pallets of 100 nets, are made under trade terms agreed with each account. Where those terms differ from these, the trade terms apply.

Using this website

We try to keep the information on this website accurate and up to date, but we do not guarantee that it is complete or free of errors. You must not misuse the website or try to gain unauthorised access to it.

Changes to these terms

We may update these terms. The terms in force when you place your order apply to that order.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.