Shipping policy
Shipping policy
Last updated: 10 November 2026
Where we deliver
- Local delivery: we deliver in and around Buckinghamshire in our own van.
- Nationwide: we deliver across mainland Great Britain by pallet delivery network.
- Delivery to the Scottish Highlands and islands, Northern Ireland, the Isle of Man and the Channel Islands may not be available or may cost more. Contact us before ordering.
Delivery charges and times
Delivery charges and an estimated delivery date are shown at checkout before you pay. Pallet networks can be busier in winter, so please allow extra time from November to January.
Pallet deliveries
- Pallets are delivered to the kerbside on a vehicle with a tail lift and pallet truck.
- The delivery point needs to be flat, firm ground such as tarmac or concrete. Gravel, grass and steep slopes may prevent delivery.
- Please tell us at checkout about any access limits, such as narrow lanes, weight restrictions or low bridges.
- Someone should be available to receive the delivery, and the pallet should be moved under cover promptly.
Missed or failed deliveries
If a delivery cannot be completed because no one is available, access is not suitable or the address is wrong, we will contact you to rearrange. A redelivery charge may apply.
Damaged deliveries
Please check your order when it arrives and tell us about any damage as soon as possible, ideally within 48 hours, with photos. See our Refund Policy for what happens next.